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Explore the Rules That Govern Your Account

These terms and conditions set out the binding agreement between you and super4d when you open an account and access our lobby.

Binding on account openingMalaysia jurisdiction-awareTouch 'n Go, GrabPay, Boost dan FPX rules coveredUpdated when policies changeDisputes handled fairly

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Browse the Full Scope of These Terms

super4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account with us, you confirm that you have read, understood and agreed to every clause in these terms. Access to our platform depends on local law and is available only where local law permits. We reserve the right to suspend or close accounts

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that violate these terms, including any misuse of payment rails such as Touch 'n Go, GrabPay, Boost dan FPX or FPX bank transfers. Any transaction that cannot be verified against your registered account details will be placed on hold pending review. These terms are governed by
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the laws applicable in the jurisdiction we operate from, and any dispute you raise will be handled through the process described in Section 9 of our full policy document. We update these terms periodically; continued use of your account after a posted update constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms Query

Team online

Live Chat

Our chat team is available around the clock. If any clause in these terms is unclear, start a live chat session and an agent will walk you through the relevant section and your account status.

Email Support

Send a written query to our support address and we will respond within 24 hours. Include your account ID and the specific clause number so our compliance team can address your concern precisely.

Help Centre

Our Help Centre hosts the full terms document, version history and plain-language summaries of each major clause. Search by keyword or browse by section to find the rule that applies to your situation.

HOW WE HANDLE YOUR DATA

Switch Between Rights: Data, Cookies and Security

We handle your personal data and account security with a clear, documented process.

Data Retention

We retain your account data only for as long as required by applicable law or active account status. Once your account is closed and all pending transactions are settled, we schedule data deletion according to our retention schedule.

Cookie Policy

We use session and analytics cookies to keep your account session active and to understand how pages are used. You can adjust cookie preferences in your browser settings; disabling certain cookies may affect account functionality.

Account Security

All account logins are protected by encrypted connections. We do not store your Touch 'n Go or GrabPay credentials on our servers — payment tokens are processed directly through the respective payment provider's secure gateway.

Access Requests

You may request a copy of the personal data we hold about your account at any time. Submit your request via email with your account ID and we will respond within 14 business days with a full data summary.

Correction & Deletion

If any data we hold about you is inaccurate, you have the right to request a correction. Deletion requests are processed after we verify that no outstanding balance or active dispute is attached to your account.

Policy Change Notices

Whenever we update these terms, we post a notice on the account dashboard at least 7 days before the change takes effect. You will also receive an email to your registered address summarising what has changed.

Open the Answers to Your Terms Questions

These questions cover the parts of our terms that account holders ask about most — from data rights and payment disputes to account closure and clause updates.

The terms become binding the moment you complete the account-opening process and tick the acceptance box. Continuing to use your account after a posted update also constitutes acceptance of the revised terms.

Disputed Touch 'n Go deposits are placed on hold while we request a transaction reference from you. Our payments team checks the reference against our gateway logs and resolves most disputes within 48 hours.

Yes. Email our support team with your account ID and the subject line 'Data Access Request'. We will compile a summary of all personal data tied to your account and send it within 14 business days.

Start a live chat session or email us with the clause number you need clarified. Our compliance team will respond with a plain-language explanation specific to your account situation.

We may suspend an account if we detect a breach of these terms, including fraudulent payment activity, multiple accounts from the same device, or use of the platform in a jurisdiction where local law does not permit access.

The core account terms apply equally to all payment methods. Each payment rail — GrabPay, Boost dan FPX — has its own supplementary clause covering clearing times and verification steps, which you can find in Section 7.

We post a dashboard notice at least 7 days before any change takes effect and send an email to your registered address. The updated version date is always shown at the top of the full terms document.

Explore the Rules That Govern Your Account

Reach Us About Any Terms Query

Live Chat

Email Support

Help Centre

Switch Between Rights: Data, Cookies and Security

Data Retention

Cookie Policy

Account Security

Access Requests

Correction & Deletion

Policy Change Notices

Open the Answers to Your Terms Questions

01 When do these terms become binding on my account?

02 What happens if I deposit via Touch 'n Go and the transaction is disputed?

03 Can I request a full copy of the data super4d holds about me?

04 How do I ask for a clause in the terms to be explained?

05 Under what circumstances can super4d suspend my account?

06 Are these terms different for GrabPay and Boost dan FPX transactions?

07 How will I know when the terms have been updated?

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