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How super4d Handles Your Personal Data

Your privacy matters to us at super4d. This policy sets out exactly what personal data we collect when you open an account, how we store and protect that…

Data Collected TransparentlyEncrypted Account StorageYour Right to Access & CorrectNo Third-Party Sale of DataTouch 'n Go, GrabPay, Boost dan FPX Payment Data Protected

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What We Collect and Why We Use It

super4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a super4d account, we collect the details you provide directly — your name, email address, contact number and date of birth. When you make a deposit through Touch 'n Go, GrabPay, Boost dan FPX, we record transaction references so we can verify fund

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movements and resolve any payment queries. We also gather device identifiers and session logs automatically to keep your account secure and to meet our obligations under Malaysian jurisdiction. We do not sell, rent or trade your personal data to third parties for marketing. Data collected is
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used solely to operate your account, process withdrawals, deliver account-related communications and improve the reliability of the platform. Your continued use of super4d is subject to local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Our Privacy Team Directly

If you have questions about how super4d processes your data, or if you wish to submit a data access, correction or deletion request, our privacy support team is reachable through the channels below. For players in Shah Alam and across Malaysia, responses are typically returned within two business days. All privacy enquiries are handled in accordance with applicable Malaysian data protection law.

Team online

Live Chat Support

Start a live chat session from the account dashboard any time. Our agents can log your privacy request on the spot and escalate it to the data team within the same session, usually within minutes.

Email Privacy Request

Send your data access or correction request to our dedicated privacy inbox. Include your registered account email so the team can verify your identity before processing any change to your records.

Help Centre Ticket

Submit a formal ticket through the Help Centre portal for documented privacy requests requiring a written response. Tickets are tracked with a reference number so you can follow the status of your request.

CARA KAMI MELINDUNGI DATA

Browse Our Data Handling and Security Practices

super4d applies a layered approach to protecting the data tied to your account — from the moment you submit a deposit request through Touch 'n Go or GrabPay to the point your…

Data Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and our platform travels over TLS-secured connections, so your account details and payment records are protected end to end.

Cookie Usage and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You may adjust your cookie preferences from the settings panel at any time; withdrawing consent for analytics cookies does not affect account access.

Account Security and Two-Factor Verification

Your account can be secured with two-factor authentication via a one-time code sent to your registered mobile number. We recommend enabling this to prevent unauthorised login attempts on your super4d account.

Data Retention Periods

We retain your account data for as long as your account is active and for a defined period after closure, as required under Malaysian law. Transaction records linked to GrabPay, Boost and FPX payments are kept for the minimum period required for financial audit compliance.

Your Right to Access and Correct Your Data

You may request a copy of the personal data we hold on your account at any time. If any information is inaccurate — such as a mistyped contact number — you can ask us to correct it and we will confirm the update in writing.

How to Request Data Deletion

When you close your account, you may request deletion of personal data not required under law to be retained. Submit a deletion request through the Help Centre; we will confirm what can be removed and when the process is complete.

Your Privacy Questions Answered

Below you will find answers to the questions we receive most often about how super4d manages personal data, what rights you hold and how to act on them. If your question is not covered here, the privacy support team is available through live chat or email.

We collect your name, email address, contact number and date of birth at registration. When you transact via Touch 'n Go, GrabPay, Boost dan FPX, we also log payment reference numbers to verify and reconcile deposits and withdrawals against your account.

We do not sell or rent your data to third parties. We may share limited data with payment processors like GrabPay and FPX only as necessary to complete your transactions, and with service providers bound by confidentiality obligations who help us operate the platform.

Submit a data access request through our Help Centre ticket system or by emailing the privacy inbox. Include your registered account email so we can verify your identity. We will return a summary of the data we hold within two business days.

Yes. If any data we hold is inaccurate — for example a wrong contact number or outdated address — contact our support team via live chat or email with the correct details. We will update the record and confirm the change to you in writing.

We retain data required under Malaysian financial and legal obligations for the minimum period the law specifies. Data that is no longer legally required — such as marketing preferences — is deleted promptly upon a verified account closure and deletion request.

We use session cookies for account login continuity and analytics cookies to monitor lobby performance. You can manage or withdraw consent for analytics cookies from the settings panel inside your account. Removing analytics cookies does not prevent you from using the platform.

Payment data passing through Touch 'n Go, Boost or any other supported method is transmitted over TLS-encrypted connections. We store only the transaction reference and status — never full card or wallet credentials — and access to payment records is restricted to authorised personnel only.

How super4d Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat Support

Email Privacy Request

Help Centre Ticket

Browse Our Data Handling and Security Practices

Data Encryption at Rest and in Transit

Cookie Usage and Your Choices

Account Security and Two-Factor Verification

Data Retention Periods

Your Right to Access and Correct Your Data

How to Request Data Deletion

Your Privacy Questions Answered

01 What personal data does super4d collect when I open an account?

02 Does super4d share my personal data with third parties?

03 How can I access the personal data super4d holds about me?

04 Can I ask super4d to correct or update my personal information?

05 How long does super4d keep my data after I close my account?

06 What cookies does super4d use and how do I manage them?

07 Is my payment data safe when I use Touch 'n Go or Boost to deposit?

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