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Open Your Account and See How We Handle Policy

super4d runs on clear policy terms shaped around Malaysia. We cover account setup, data handling, cookies, retention periods and the contact paths you use when questions come up.

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super4d Open Your Account and See How We Handle Policy
POLICY CONTACT

Reach Us About Data, Cookies or Account Rights

You control your data requests. Use live chat for same-day replies on cookie settings, account deletion timelines or copies of stored records. Email gives you a written thread when you need detailed answers about retention periods or correction requests. Check the help centre for policy FAQ answers before you open a ticket.

Team online

Live Chat

Open the chat bubble in the lobby footer and ask about data access, cookie consent, account closure or retention periods. Our team replies within minutes during Malaysia business hours and logs your request immediately so you have a reference number.

Email Support

Send your data request, correction ask, or policy question to the support address in the footer. You'll get a written reply within 24 hours with the steps we take, the timeline for your request, and the documents you can download once we process it.

Help Centre

Browse the policy section in the help centre for answers about data categories we store, how long we keep them, how to withdraw cookie consent, and what happens when you close your account. Most questions get answered without opening a ticket.

HOW WE MANAGE THIS

Browse Data Handling, Cookies, Retention and Your Rights

We built our policy framework around the questions you ask most. Data handling covers what we collect when you register, deposit and play.

Data We Collect

When you open your account we store your email, username, password hash, and the country you select during signup. Every deposit via Touch 'n Go, GrabPay, Boost or FPX logs a transaction ID, amount, timestamp and wallet balance after the credit. Game sessions record start time, end time and the round outcomes your wallet reflects.

Cookie Categories

Essential cookies keep you logged in and remember your language choice. Analytics cookies track which game lobbies you visit so we can surface the tables and slot rooms you open most. Marketing cookies show promo banners based on your play style. You can block the last two in the footer consent tool without losing account access.

Account Security

Two-factor authentication adds a time-based code on top of your password. Sessions expire after 30 minutes of inactivity on shared devices and stay active for seven days on your personal phone. Password reset links work for one hour and send to the email we have on file.

Retention Periods

We keep transaction logs for six years to meet Malaysian financial record rules. Activity logs delete automatically after two years. Once you close your account we hold your transaction history for the mandatory period, then purge session data and game history within 90 days of that expiry.

Your Data Rights

Request a copy of your stored records through live chat or email. We deliver a JSON export within five business days showing your account details, transaction log, and session history. Ask for corrections if your email or username needs updating. Request full deletion once retention periods end.

Who to Contact

Live chat handles same-day data access requests and cookie questions. Email support manages account closure, correction asks, and deletion timelines. The help centre policy section answers common retention and consent questions without waiting for a reply. All three paths work for residents across Malaysia including Kota Kinabalu.

Questions About Data, Cookies, Retention and Contact Paths

We log the transaction ID, amount, timestamp, and your wallet balance after the deposit clears. The payment processor keeps your full credentials; we receive only the confirmation we need to credit your account. You can request a copy of your transaction log through live chat or email.

Yes. Open the cookie consent tool in the footer, turn off analytics and marketing categories, and save your choice. Essential cookies stay active so you remain logged in and your language preference persists. Game access and deposits work the same way with only essential cookies enabled.

We retain transaction logs for six years to meet Malaysian financial record rules. Activity logs and session history delete automatically after two years. Once you close your account we hold the transaction log for the mandatory period, then purge game history and session data within 90 days.

Open live chat or send an email to the support address in the footer. Ask for a data export and we'll deliver a JSON file within five business days. The file includes your account details, transaction log, session history, and the retention period for each category.

We keep your transaction history for the mandatory six-year period Malaysian law requires. Session logs, activity records and game history delete within 90 days after that retention window ends. You can request early deletion for non-mandatory data categories by contacting support with your account closure confirmation.

Yes. Log in, go to account settings, and update your email or username. The change applies immediately and you'll get a confirmation message at the new address. For corrections to historical transaction records or stored data categories, contact support with the details you want updated and we'll process the request within three business days.

Use live chat for same-day replies on cookie settings, data access requests, and retention timelines. Email support gives you a written thread for account closure, corrections, or deletion asks. The help centre policy section covers common questions for residents in Kota Kinabalu and across Malaysia without opening a ticket.

Related Pages

super4d Malaysia Great Rhino Register FAQ About Us